General conditions of sale
Ribamb'elles Créations is a registered trademark at the INPI. All creations (logos, content, brand, images) are the property of the author. Any use of this brand, without prior authorization, is subject to prosecution. The reproduction of its content, without prior agreement and for commercial purposes is prohibited.
The General Conditions of Use and Sale establish a legal and contractual framework between the self-employed company Ribamb'elles and any natural person named "buyer". They define the conditions of access and use of this site as well as the rights and obligations of both parties in the context of mail order sales.
Any purchase or use of the site implies acceptance without any reservation or restriction of these T&Cs by the buyer.
The products
The articles and services offered are listed on the site https://ribambellescreations.fr. All the characteristics of each product (dimensions, colors, compositions, descriptions, prices, etc.) are presented on the latter and enhanced with visuals.
The photos, which are not contractual, attempt to reflect each item as best as possible. However, color nuances may exist. Regarding the furniture, it is recalled that this is antique furniture. Thus, despite the care taken in its restoration, certain defects due to wear and tear may remain.
The costs
Prices are displayed on the website. They are in Euros including tax and do not include delivery costs, which are charged in addition to the price of the products purchased according to the total amount of the order.
The seller reserves the right to modify its prices at any time. The price charged will of course be the price appearing in the catalog on the day of the order.
Custom orders are increased by 10% as well as personalization (printing of a logo or first name).
Orders and Payment
The buyer can order the available items directly online. For more personalized orders, he must contact the seller, via the contact form.
For online purchases, the buyer can select the products he wants in the "basket". He will have to enter his personal data (billing address, delivery address, civil information, etc.). The buyer is responsible for the conformity of the information he provides when ordering. In the event of an input error, the reshipping costs incurred to reroute the order will be his responsibility. Then, the costs of
Shipping costs are calculated and submitted to the buyer. There are two payment methods available, either by credit card or by PayPal. An order confirmation email is sent to the buyer, at the email address he has provided.
The order is definitively confirmed after acceptance of the general conditions of sale in force, and once the buyer has validated the order payment screen. However, if one of the products is no longer available, the seller undertakes to inform the buyer as soon as possible by email and to proceed as quickly as possible to reimburse it by bank transfer.
Ribamb'elles reserves the right to suspend or cancel any order or delivery in the event of non-payment or refusal of authorization for payment by bank card from an officially accredited organization.
For custom orders, the buyer must contact Ribamb'elles Créations either via the contact form or by the following email address: ribambelles.creations@gmail.com. The seller and the buyer will therefore discuss the terms of the custom order until joint validation by both parties (validation of fabrics, patterns, colors, size, etc.). A 20% deposit will be required to confirm this order. This
deposit will be materialized by an invoice via Paypal. Payment of the deposit validates at that time the start of the production. The seller undertakes to ship the order within 6 weeks from this payment.
Delivery
The products are delivered to the address indicated by the buyer when ordering. Its shipment is made within 15 days from receipt of payment. Delivery is made either by post in colissimo or in a Pickup relay point (the location of the relay point is to be chosen by the buyer). This delivery method is in the hands of the buyer.
The seller will not be held responsible for any damage, loss, or delay in delivery due to the means of delivery. Any damage to the delivered products must be reported by the buyer within 3 working days by email to ribambelles.creations@gmail.com. After this period, no complaints will be taken into account.
The products are delivered to the address indicated by the buyer when ordering. Its shipment is made within 15 days from receipt of payment. Delivery is made either by post in colissimo or in a Pickup relay point (the location of the relay point is to be chosen by the buyer). This delivery method is in the hands of the buyer.
The seller will not be held responsible for any damage, loss, or delay in delivery due to the means of delivery. Any damage to the delivered products must be reported by the buyer within 3 working days by email to ribambelles.creations@gmail.com. After this period, no complaints will be taken into account.
Returns and withdrawal rights
Under Article L121-20 of the Consumer Code, the buyer has a period of fourteen working days from the delivery of their order to exercise their right of withdrawal and return the product(s) to the seller for exchange or credit, with the exception of return costs which remain the responsibility of the customer. Items must be returned in their original packaging, in the original shipping method and the return shipping costs are the responsibility of the customer. Damaged, soiled or worn items will not be taken back or exchanged. All custom-made or personalized items are not affected by this obligation.
The seller has 14 working days from receipt of the returned package to make the refund using the same payment method as for purchase.
Guarantee
The items offered for sale on the website www.ribambellescreations.fr benefit from the legal guarantee of conformity (L211-1 4.5 and 12 of the Consumer Code) and the guarantee against hidden defects (articles 1641 and 1648 of the Civil Code), allowing the buyer to return the products delivered defective or non-compliant. The action resulting from the lack of conformity is prescribed by two years from the delivery of the good.
Responsibility
The seller cannot be held liable for damage resulting from the use of the Internet network such as loss of data, intrusion, viruses, service interruption, or other unintentional problems. Ribamb'elles Créations products are decorative objects for the room and the seller will not be held liable for misuse of these products.
The seller cannot be held liable for damage resulting from the use of the Internet network such as loss of data, intrusion, viruses, service interruption, or other unintentional problems. Ribamb'elles Créations products are decorative objects for the room and the seller will not be held liable for misuse of these products.
Intellectual property
All elements of the site (photos, logo, drawings, products, etc.) are the intellectual and exclusive property of the company Ribamb'elles Créations. It is strictly forbidden to use them for commercial purposes.
The products sold by Ribamb'elles Créations are the intellectual property of the seller and even partial copies of them are protected by copyright.
Protection of personal rights
The seller undertakes to preserve the confidentiality of the information provided by the buyer. This information is subject to the provisions of Law No. 78-17 of January 6, 1978. As such, the buyer has the right to access, modify and delete information concerning him. He must make the request online (ribambelles.creations@gmail.com.) or by mail indicating his name, first name, address by mail to the following address: ribambelles.creations@gmail.com .
Dispute Resolution
In the event of a dispute or complaint, the buyer will first contact the seller to find an amicable solution. In the absence of an amicable agreement, the seller may have recourse to the consumer mediator of his choice.
In accordance with the rules applicable to mediation, any consumer dispute must be submitted in writing to the seller in advance.